Our organization (SAM & RO Pvt Ltd) is engaged in undertaking Computer Annual Maintenance Contracts. These contracts are signed with renowned companies. We have a team of expert professionals, which are engaged in providing effective maintenance service. Our services are offered round the clock to solve any kind of problems related with the computers. Availing our services, there is no requirement to invest in house facilities maintain the office infrastructure. Hence, huge amount of capital can be saved.
The salient features of our Annual Maintenance Contract are listed below:
Option of Comprehensive / Non-comprehensive AMC /Resident Engineer:
- Comprehensive AMC includes parts & service
- Non-Comprehensive AMC only service is provided
- Resident engineer is provided with on site support 365 days.
Desktop / Laptop / Printers Support:
- Preventive maintenance provided three times a year
- Problem diagnosis, support and problem rectification
- Diagnosing and resolving the problem according to the severity assigned to it
Server OS / Management / Administration:
- Installation of server OS patches/upgrades as & when available
- Managing user accounts such as creating, modifying, deleting users and groups
- Re-installing the OS or latest OS
- Backup of servers as defined in the AMC contracts
- Orderly server start up and shut down of servers
- Periodic preventive checks performed on servers
- Resolving server breakdowns with the highest priority
Anti Virus Management:
- To ensure automatic updates and scans periodic checking of the anti virus tool are happening as scheduled any errors are resolved
Email and Internet Management:
- Administration of mail servers
User account management:
- Creation, updation, deletion and maintenance of user accounts
- Monitoring performance & mail queues
- Implementation / management of Internet usage policies
Network Management:
- Ensuring high availability of networks at all times
- Identifying LAN faults & getting them resolved